Refund Policy

Overview

Our Commitment to You

At Shine Apparel, we take pride in the quality of every item we produce. Because our products are made on demand through Printful, each order is created specifically for you — which shapes how our refund and return process works.

Please read this policy carefully before placing your order. By completing a purchase on shineappl.com, you acknowledge and agree to the terms described here.

Made to Order

Why We Can't Accept All Returns

Every Shine Apparel product is printed and fulfilled on demand by Printful. Nothing is pre-stocked or sitting in inventory. When you place an order, production begins shortly after payment is confirmed — meaning your item is made exclusively for you.

• Because items are custom-produced per order, they cannot be restocked or resold once made
• This model allows us to offer a wider range of designs without holding physical inventory
• It also means we must limit refunds and replacements to genuine quality issues, not preference changes
• We encourage you to review size guides, product descriptions, and color notes carefully before purchasing

We understand this is different from traditional retail, and we appreciate your understanding. When things do go wrong on our end, we are fully committed to resolving the issue promptly.

What's Eligible

When We'll Issue a Refund or Replacement

We will offer a replacement or full refund for orders that fall into any of the following categories. All claims must be submitted within 14 days of delivery.

• Items that arrive with a manufacturing defect — misprints, stitching errors, blank areas, or incorrect print placement
• Items that are physically damaged in transit — tears, holes, crushed packaging, or broken components
• Orders where the wrong item was sent — incorrect size, color, or design compared to what was ordered
• Items that significantly differ from the product shown or described on our website
• Packages confirmed lost in transit by the carrier and deemed undeliverable

In eligible cases, we will offer either a free replacement shipment or a full refund to your original payment method — your choice, where both options apply.

What's Not Eligible

When We're Unable to Refund

The following situations do not qualify for a refund or replacement under our policy:

• Incorrect size or fit selected at the time of order — please refer to our size guide before purchasing
• Change of mind, dissatisfaction with the design, or buyer's remorse after the order has entered production
• Minor color variations between the product shown on screen and the physical item — monitor calibration and print rendering can differ slightly
• Items damaged due to improper washing, drying, or care after delivery
• Orders with an incorrect shipping address entered by the customer at checkout
• Packages marked as delivered by the carrier — we are not responsible for theft or misplacement after confirmed delivery
• Refund requests submitted more than 14 days after the confirmed delivery date

How to Request

Starting a Refund or Replacement Claim

To submit a refund or replacement request, please contact us at [email protected] within 14 days of your delivery date. To help us resolve your claim as quickly as possible, include the following:

• Your order number (found in your confirmation email)
• Clear photographs of the item showing the defect, damage, or issue
• A brief description of the problem and which item in your order is affected
• Your preference — replacement or refund — so we can process accordingly

We review all claims within 5 business days and will follow up with a resolution or any additional questions we may need answered.

Refund Process

How Refunds Are Handled

Once your refund claim is approved, the refund is issued through Stripe, our payment processor. Here is what to expect after approval:

Step	Timeline	Details
Claim Approved	Within 5 business days	You'll receive a confirmation email from us
Refund Initiated	1–2 business days after approval	Stripe processes the refund to your original payment method
Funds Received	5–10 business days	Bank dependent Time varies by card issuer or bank

• Refunds are returned to the original payment method used at checkout — we cannot redirect funds to a different card or account
• If your card has been replaced or your account closed, please contact your bank — they can typically redirect the funds
• Stripe may send a separate notification confirming the refund on their end
• Original shipping charges are non-refundable unless the error was ours

Payments & Stripe

How Your Payment Is Protected

All payments on shineappl.com are processed securely through Stripe, a PCI-DSS Level 1 certified payment processor. Stripe handles all card data — Shine Apparel never stores your full card details.

• Payments are charged at the time your order is placed and confirmed
• Your card statement will show a charge from Shine Apparel or our associated Stripe merchant name
• All refunds are processed back through Stripe to your original payment method
• Stripe supports most major credit and debit cards including Visa, Mastercard, American Express, and Discover

For questions about how Stripe handles your payment data, please refer to Stripe's Privacy Policy.

Order Cancellations

Cancelling Before Production

Because orders enter Printful's production queue shortly after being placed, our window to cancel is very limited. If you need to cancel an order, contact us immediately at [email protected].

• Cancellations may be possible if your order has not yet entered production at Printful
• If production has already begun, we are unable to cancel and the order will ship as placed
• Approved cancellations will receive a full refund processed through Stripe within the timelines described above
• We cannot guarantee cancellation — please reach out as quickly as possible after placing your order if needed

To give yourself the best chance of a successful cancellation, email us with your order number in the subject line as soon as possible after placing your order.

Contact

Questions About a Refund

If you have a question about our refund policy, need help with a claim, or want to understand your options before purchasing, we're here to help.